This policy sets out how Mach Educational Services Ltd, trading as Study & Work Assist International, process cancellations and refunds requests.
6.1 If there is no confirmation of the package by contracted outsourced service providers abroad, whether educational or complementary to the study exchange, the CONTRACTING PARTY shall not be liable for any type of indemnity, and the amount paid to the CONTRACTED PARTY shall be refunded in one hundred percent (100%).
6.2 The educational institutions offered by the CONTRACTOR are recognized by the Department of Education of Ireland (QQI). English language schools are listed on the ILEP (Interim List of Eligible Programs). The programs offered by our partner schools also have learner protection as per regulations in Ireland.
6.3 In case of cancellation or cancellation of the package by the CONTRACTING PARTY, it is necessary to notify the CONTRACTOR in writing at least 30 (thirty) days in advance of the original date of arrival in the study destination, 25% (twenty five percent) of the total value of the Contract.
6.4 After thirty (30) days prior to the original date of arrival in the study destination, 50% (fifty percent) will be refunded on the value of the Contract. Amounts paid for Accommodation, Transfer, Visa Assistance, Compulsory Health Insurance, School Enrolment, Material, Examination Fees, Accommodation Reservation and Administrative Fees are non-refundable. Cancellation after 15 days in advance of the date of arrival in the study destination no refund will be returned to the CONTRACTING PARTY. If the school has been paid, their terms and conditions also apply.
6.5 After the date of arrival in the study destination, partial reimbursement will only apply when the student's entry into the country is denied by the immigration authorities and if the event is proven. In this case, after documentary verification (copy of the passport showing the refusal of entry into the country), 70% (seventy percent) of the Contract value will be returned. Amounts paid for Accommodation, Transfer, Visa Assistance, Compulsory Health Insurance, School Enrollment, Material, Examination Fees, Accommodation Reservation and Administrative Fees are non-refundable.
6.6 In any refund to the CONTRACTING PARTY, any fee charged by the school will be deducted from the amount to be refunded due to the no show, cancellation of the course or refusal of entry by the immigration authorities.
6.7 Any refund of amounts will be made by international bank transfer, to the account to be indicated by the CONTRACTING PARTY, its ownership or its legal representative, and the amounts of any international bank transfer fees will also be deducted.
The refund, when due, will be paid in up to 30 (thirty) days by the CONTRACTOR.
Cancelation & Refund Policy